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IT Services

Among the key benefits we seek to obtain providing services, are:

>> Increase user and customer satisfaction with IT services.
>> Improve service availability, directly linked to increasing profits and returns of the enterprise.
>> The financial savings in reducing rework and wasted time; as well as improved resource management.
>> Improves decision making and reduces risks.

 

The life cycle of service is an approach to managing the areas of technology that emphasizes the Strategy, Design, Transition, Operation and Continuous Improvement of services provided to business, through various functions, processes and systems necessary to manage these services throughout their life cycle.

Life Cycle Management Service consists of five phases:

 

Service Strategy. This phase presents how to align IT services provided by the strategic business objectives. Service requirements are identified and stipulated in the Service Level Package (SLP) in a defined set of results to deliver to the business, and establishing their financial soundness and creating the basis for its design, transition and operation. Here we expose how to transform service management into a strategic asset.

Service Design. Here are designed and developed services, processes and capabilities of Service Management to ensure compliance with the value set as part of the strategy. the principles and design methods are used to convert strategic objectives into tactical plans to ensure and improve the levels of availability, capacity, security and continuity of all services.

Transition Services. It is at this stage where they develop and improve capabilities for transitioning new services and / or changes to existing ones, ensuring the requirements of the service strategy. It is a guide to manage the complexity related to changes to services and service management processes, preventing undesirable consequences, such as failures and interruptions.

Service Operation. This phase demonstrates how you can achieve the effectiveness and efficiency in the delivery and support of services to ensure value for both the customer and the service provider. Service Operation is where plans, designs and optimizations are executed and measured. From the point of view of the customer, Service Operation is where you really appreciate the value of service.

Continual Service Improvement. It is concerned with creating and maintaining value for customers through better design, introduction and operation of services, linking improvement efforts and outcomes with the Strategy, Design, Transition and Service Operation, identifying opportunities to improve weaknesses or failures within any of these stages.

 

IT OUTSOURCING

 Our services IT Outsourcing involves the partial or total outsourcing of IT in an organization, can cover services, applications and/or technological infrastructure.

 

 

SYSTEMS INTEGRATION PROJECTS.


We have experience in planning, design, implementation and project management solutions to meet the specific technical needs or business customers, integrating technology and services.

 

 

PROFESSIONAL SERVICES.

We have experts in technology and business processes to ensure that IT is transformed into a tool aligned with the business strategy of our clients